COURSE Code: EMTC 001
6 Credits
Course Description
Call management is the core of emergency telecommunications. This course provides the skills and knowledge necessary to assess, control and action calls from the community. You will gain an understanding of multicultural and diversity issues and will demonstrate critical thinking, problem solving and control concepts, as well as decision-making, interpersonal and listening skills. You will practice these skills in conjunction with emergency telecommunications hardware and software in a realistic laboratory experience.
