Crisis/Stress Management

Course Description

You will gain an understanding of the stresses related to the role of an emergency telecommunicator, as well as the stress that a caller and members of the response team undergo during a crisis. The impact of stress and trauma on personal health and professional relationships will be discussed. Students will learn techniques (e.g. stress management, time management, adapting to change) that will assist them both personally and professionally and in responding to callers in crisis.