Equipment Operations and Systems Management

This course will examine emergency telecommunications equipment from a practical perspective and will concentrate primarily on understanding the various applications, their benefits and limitations. Students will be exposed to and understand the principles behind various computer-aided dispatch systems, radio systems, telephone systems, recording systems and other communications equipment found in emergency telecommunications centres. This course will also examine the procedures and management of emergency systems such as System Status Control, Multi-Casualty Incident Control, Land Systems and Air Systems. Emphasis will be on quality assurance and safety issues related to the management of emergency systems.