Hospitality Operations

In this course, students are introduced to the skills necessary to operate and manage a hospitality facility, specifically in the accommodations sector. Students explore the sector's organizational structure by studying the roles, responsibilities and functions of the broad array of departments and key positions. Operational procedures and standards including guest services management, staffing, cost control, purchasing, budgeting, housekeeping, maintenance and risk management are examined. This course is enhanced with practical applications where students are trained on the use of a property management system. Case studies, guest speaker presentations and a field trip considerably augment the students' experience.