This course focuses on developing the student's ability to deliver service excellence – a term used to describe the levels of service that customers seek to receive from a provider of sport/recreation and leisure services. This course provides students the opportunity to develop strategies and skills that they will use in their future careers in both achieving and exceeding customer satisfaction. With an emphasis on providing quality customer experiences this course also includes certification in HIGH FIVE’s QUEST training for supervisory staff (Quality Experience Scanning Tool).
Current Size: 100%
