Course Code
TRAV 227
Academic Year
2016-2017
This course explores the exciting career of a Tour Conductor and Destination Representative and examines the full range of their day to day roles and how they relate to the industry so that students may make an informed career choice. The course will enable students to identify the components of effective selling and practice their own sales presentation. Local destination knowledge, customer service principles, as well as administrative and crisis management processes and procedures are analyzed through group discussions, videos and presentations.