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Hospitality and Tourism Operations Management

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Program Code: 14101
Credential: Ontario Graduate Certificate
Start Dates: May, September
Program Length: 3 semesters
Learning
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Humber is proud to have the highest graduate employment and employer satisfaction rate of the GTA colleges based on Colleges Ontario’s key performance indicators for college graduates in 2022-2023.

Program Overview

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries which continues to offer great employment advancement potential. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers a wide array of subjects including key areas of the tourism industry such as sales and marketing, human resources, leadership and strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes at our downtown International Graduate School which are taught by faculty with extensive industry experience and strong tourism and hospitality connections. You will:

  • enhance your resumé with industry certifications such as responsible alcohol beverage service, and food safety training
  • embark on a 256-hour industry placement providing you with on-the-job experience and industry contacts
  • gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership and financial management, travel and tourism, accomodations, and sustainability
  • learn leading technologies used by notable global brands including Opera, the premier hotel management system software
Courses Open "Courses" to view individual course delivery modes.

Courses

At Humber, courses are delivered in a variety of formats:

In-Person - An in-person course is delivered fully on campus.

Online Asynchronous (A) - An online asynchronous course has no fixed class schedule and allows students to engage with the course at different times according to their needs. Faculty provide modules, which are completed independently by the students according to established deadlines.

Online Synchronous (S) - An online synchronous course is delivered fully online and requires faculty and students to participate in real-time according to a fixed schedule. Classes are scheduled for a specific day and time.

Hybrid - A hybrid course is a combination of in-person and online classes and follows a set schedule. Students must be available to attend in-person classes at scheduled times during the semester.

The chart below outlines the delivery options available for each course in this program, by campus. For some academic terms, there may be more than one delivery option available. You’ll be able to select your preferred options when building your course schedule during open enrolment. Preferences for course delivery will be considered on a first come, first served basis. Some Humber programs are also delivered fully online, where all courses are delivered online.

International students: the impact of studying from outside of Canada on Post-Graduation Work Permit (PGWP) eligibility differs significantly based on when you start your program. Please review the PGWP eligibility before choosing your program and course delivery.

Course code and Name Delivery Type by Location
Course Code Course Name North Lakeshore IGS DL/Online
Semester 1
BISM 5000 Computer Analytic Skills N/A N/A Online (S) N/A
HTOM 5000 Principles of Tourism and Hospitality N/A N/A In-Person N/A
HTOM 5002 Human Resources & Leadership Management in Tourism & Hospitality N/A N/A In-Person N/A
HTOM 5004 Financial Management in Tourism and Hospitality N/A N/A In-Person N/A
HTOM 5007 Marketing in Tourism and Hospitality N/A N/A In-Person N/A
WORK 5005 Career Development and Pre-Placement Seminar N/A N/A Online (S) N/A
Semester 2
HTOM 5500 Revenue Management in Tourism and Hospitality N/A N/A In-Person N/A
HTOM 5503 Strategic Tourism and Hospitality Business Planning N/A N/A In-Person N/A
HTOM 5507 Food and Beverage Management N/A N/A In-Person N/A
HTOM 5508 Trends in Tourism and Hospitality N/A N/A In-Person N/A
HTOM 5509 Accommodations Operations Management N/A N/A In-Person N/A
WORK 5570 Industry Seminar N/A N/A Online (S) N/A
Semester 3
WORK 5507 Field Experience - Hospitality and Tourism Operations Management N/A N/A In-Person N/A

Work-Integrated Learning  

Your will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable field experience needed to embark upon an exciting career in the hospitality and tourism industry. Our internship co-ordinators provide support in securing your field experience, leveraging our strategic relationships and partnerships with highly rated employers. During the field experience, you will receive hands-on experience, network with industry professionals while working under their experienced direction, allowing you to showcase your skills and knowledge - all under the guidance of dedicated faculty support field experience provides the opportunity for employers to evaluate students’ performance. Field experiences are 160 hours (minimum) which may be completed full time in the third semester.

Our internship co-ordinator provides direction and assistance for each student in securing a field experience.

Humber Advantages

group of students sitting on grassInternational Students can Stack and Stay Longer™ in Canada!
people shaking handsLearn More about our Industry Partners
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International Students can Stack and Stay Longer™ in Canada!

Double your employability with 2 times the education and experience!
Apply now for your first Graduate Certificate and get the opportunity for early admittance* into a second program in the following year. Stack your education to potentially earn credits that will lessen your course load in year two, allowing you to work or spend more time immersing yourself in Canadian culture! Extend your stay and double your employability skills through two work terms across two business programs. The extra year of studies will give you qualifications for a potential 3-year postgraduate work permit.

Industry Partners

Longo Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.

Humber Graduates Score Multiple Culinary and Hospitality Awards

Six people smiling during interviews

Six award-winning Longo Faculty of Business alumni and faculty are excelling in the food and hospitality industry. Learn more about their career journeys, accolades and how Humber has contributed to their success.

Internship Partners

Cactus Club Cafe Restaurants

City Sightseeing Toronto

Destination Ontario

Destination Toronto

Fairmont Hotels

Hilton Hotels

Hyatt Hotels

JOEY Restaurants

Kensington Tours

Oliver & Bonacini Restaurants

RECIPE Unlimited Brands of Restaurants

Schlegel Villages

Shangri-La Hotels

TIAO

The Boulevard Club

WestJet Airlines

Study Abroad

To be vetted by AD.

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry.

The global tourism industry is ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • commercial and leisure transportation such as airlines and cruise ships
  • convention and conference centres
  • destination marketing organizations
  • food and beverage management
  • hotels and accommodations
  • special event planning
  • tour operations
  • tourist attractions
  • tourism marketing and advertising agencies

Find employment as:

  • attractions manager
  • conference and event manager
  • director of food and beverage
  • director of human resources
  • director of sales and marketing
  • hotel general manager
  • operations manager
  • quality standards specialist
  • restaurant manager
  • revenue manager
  • tour operator

Graduates work for domestic and global hotel brands, cruise lines, travel agencies, restaurants, airlines, other tourism related businesses and agencies, and event planning companies.

Professional Accreditations & Recognition

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

Start dates between Sept 2023 - Aug 2024
START DELIVERY LOCATION STATUS
Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Start dates between Sept 2023 - Aug 2024
START DELIVERY LOCATION STATUS
May 2024 Block-Based IGS Suspended
Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Sep 2024 Block-Based IGS Open

International students can now apply to this program at Humber’s new International Graduate School (IGS).

Humber is a publicly-funded institution and does not have a public-private partnership. International students graduating from Humber or Humber’s International Graduate School (IGS) are eligible to apply for a Post-Graduation Work Permit.

International Students in Canada who apply for May 2024 start could be eligible for a $1,000 Scholarship*. Apply now

Start dates between Sept 2023 - Aug 2024
START DELIVERY LOCATION STATUS
May 2024 Block-Based IGS Suspended
Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Sep 2024 Block-Based IGS Open

International students can now apply to this program at Humber’s new International Graduate School (IGS).

Humber is a publicly-funded institution and does not have a public-private partnership. International students graduating from Humber or Humber’s International Graduate School (IGS) are eligible to apply for a Post-Graduation Work Permit.

International Students Out of Canada can Apply through Humber International

Recruitment Events

Open House   Book a Tour  

Can't make it to campus?

Experience Humber Virtually  

News Feed

Online Program Info Sessions: 5 Star Hospitality & Tourism Programs That Will Take You Places!

Online Program Info Sessions: 5 Star Hospitality & Tourism Programs That Will Take You Places!

Fri, March 15, 2024

Mar 20, Apr 3 & Apr 18, 2024

Register Now  

Yes Chef! How to go From a Humber Culinary & Baking Program to becoming an Executive Chef!

Yes Chef! How to go From a Humber Culinary & Baking Program to becoming an Executive Chef!

Fri, March 15, 2024

Mar 20, Apr 3 & Apr 18, 2024

Register Now  

Marriott Canada Promotes Paid Internships and Voyage Leadership Development Program

Marriott Canada Promotes Paid Internships and Voyage Leadership Development Program

Wed, February 28, 2024

The Work-integrated Learning team welcomed Ellis Luo, Manager of University Relations & Recruiting at Marriott Canada for a pop-up recruitment table.

Read More
Innovate and Create Entrepreneurship Program's Fall Cohort Ventures Forward

Innovate and Create Entrepreneurship Program's Fall Cohort Ventures Forward

Fri, December 22, 2023

The culmination of the Fall cohort of the Innovate and Create Entrepreneurship (ICE) program was marked by a celebratory event in December.

Read More
Tour-Guiding Students Explore and Interpret Toronto's Distillery District

Tour-Guiding Students Explore and Interpret Toronto's Distillery District

Fri, December 22, 2023

Tourism - Travel Services Management Professor Kevin Smith led a group of tour-guiding students on a captivating field trip to downtown Toronto.

Read More
Fairmont Western Region Hotels Visits North Campus With Recruitment Opportunities

Fairmont Western Region Hotels Visits North Campus With Recruitment Opportunities

Tue, December 12, 2023

Rebecca Hubbs, Talent Acquisition Manager at Fairmont Chateau Whistler, orchestrated two engaging recruitment information sessions.

Read More

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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

Contact Us

Admissions Questions

General Enquiries

Call 416-675-3111 or email enquiry@humber.ca. If you have already applied, be sure to check your application status on myhumber.ca.

Domestic Applicants Enquiries

Domestic applicants can book a one-on-one advising appointment with an admissions representative.

International Applicants Enquiries

Contact the International Centre for information about full-time programs (including the International Graduate School), how to apply and to follow up on your submitted application.

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

Campus Information

Book a campus tour to take a closer look at what it's like to be a student at Humber.

Want More Info?

Find out more about the student experience and everything that Humber has to offer Future Students.

for more info on Humber, including programs, special events and more!

How To Become An Apprentice

Becoming an Apprentice

Find an employer willing to sponsor you as an apprentice.

Contact the Ministry of Labour, Immigration, Training and Skills Development to register as an apprentice.

Work with your employer approximately one year before attending Humber.

View Instructions 

Ontario Youth Apprenticeship Program (OYAP)

If you’re in high school – grade 11 or 12 – you can earn co-op education credits through work placements in some skilled trades.

Visit OYAP 

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Need Advice?

Program Advising Appointments

Get help narrowing down your program options or book a one-on-one pre-enrolment advising appointment with one of our Recruitment Officers.

Transfer & Pathway Advising

Book a virtual appointment with a Student Mobility Advisor learn more about getting Transfer Credit(s) for previous post-secondary experience, Prior Learning Assessment and Recognition (PLAR), and Pathways options.

Admission Requirements

Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.

Admission selection is based on the following three requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • A bachelor’s degree, advanced diploma or diploma

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a credential evaluation. Note, for international High school education course by course evaluations, ICAS must be used. For international post-secondary education, a WES evaluation must be provided. In situations where you expect to apply for transfer credit, it is recommended that a course by course WES evaluation is completed.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

N/A

Equipment & Device Requirements

Fees & Financial Aid

The 2024/2025 fee for three semesters is:

  • domestic: $6,187.70
  • international: $19,169.12

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.
View Pathways Into This Program  
View Transfer Out Opportunities From This Program  
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