Interpersonal and Group Skills

Course Code

SSW 108

Academic Year

2015-2016

The course introduces students to interpersonal and groups skills required in professional practice in the human services field. A focus on effective verbal and non-verbal communication will form the basis for developing Social Service Worker interventions. Self-awareness strategies will help students understand ways in which professionals are seen by clients, colleagues, and supervisors. Boundary issues, anger and conflict resolution, giving constructive feedback, practicing tolerance and suspending judgment, taking personal responsibility for behavior, and learning how to express difficult emotions appropriately will be explored. Students will develop foundational skills to work effectively with diverse individuals, client groups and professional teams.