General Insurance Mediation

Course Code

ADR 5110

Academic Year

2016-2017

This course provides advocates in the insurance field with the fundamentals of mediation, neutral evaluation and arbitration in dealing with disputes relating to no-fault accident benefits under the standard Ontario automobile insurance policy. From the perspective of both the insured person and the insurer, the requirements of mandatory mediation are systematically presented including the application documentation, disclosure requirements, and the hearing process. The importance of medical evidence relating to disability and income loss and rehabilitation plans will be emphasized. Role-playing and classroom exercises will be utilized in order to assist the participants in fully understanding the dynamics of the mediation meeting and the arbitration hearing in the dispute resolution process.