We Are Health Sciences

Emergency Telecommunications

Emergency Telecommunications (2016-2017)

How to Apply

Program Code



Program Length

One semester, beginning in September and January


We Are Paramedics Caregivers and Nurses

Contact Information

Gordon J. Gilmour, program advisor
416.675.6622 ext. 5328


The 2016/2017 fee for this program is
– domestic $1,918.89
– international $7,287.50
Amounts listed are the total of tuition, lab and material fees, student service and auxiliary fees for this program for the 2016/2017 academic year. Fees are subject to change.

$300 – textbooks, supplies


Start DatesAvailability
2016 JanuaryClosed
2016 SeptemberClosed
2017 JanuaryOpen

Admission Requirements

To be eligible for admission, you must possess the following:
• Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
– Grade 12 English (ENG4C or ENG4U or equivalent)
– Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above
• Mature student status
• College or university transfer status

All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

Selection: Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.

Additional Requirements

Upon acceptance into the program and prior to the start of classes, the following requirements must be completed:
• Valid Standard First Aid with CPR-C

Our Program

Humber’s Emergency Telecommunications certificate program gives you the skills to work in answering the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just 15 weeks (one semester) learn the specialized knowledge and skills required to work in the public safety/emergency services field.

The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

You will learn:
– call management with a lab component
– orientation to pre-hospital care
– legal and professional issues
– equipment and operations
– emergency systems management
– crisis/stress management
– documentation skills.

Graduates of this program will receive an Ontario college certificate and be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

List of Courses

How to Apply

Your Career

Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance.

Humber’s Emergency Telecommunications program gives you the skills to work in an emergency communication centre.

It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Take calls and/or dispatch the appropriate assistance as an emergency telecommunicator, dispatcher or call facilitator working for police, fire or ambulance services.

Work Placement

Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. Because this field involves shift work, practical experience could take place evenings, weekends or nights at a variety of locations.


Kids play with Humber's gigantic Lite Brite at the Maker Festival, held July 9 and 10 at the Toronto Reference Library.
July 15, 2016 - 11:34am

Lite Brite, VR and a robotic hand: Humber at the Maker Extravaganza

Lite Brite, VR and a robotic hand: Humber at the Maker Extravaganza

Upcoming Events

2:00pm to 3:00pm

Tour de Lake Orientation Bike Ride

Join us on Tuesday, September 6 2016 for our Tour de Lake Orientation Bike Ride at the Humber Lakeshore Campus. This is your chance to tour the...