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Emergency Telecommunications

Program Code: 07631

Program Availability

North
September 2013:
Waitlisted
January 2014:
Open

Contact Information:

Gordon J. Gilmour,
program advisor
416.675.6622 ext. 5328
emertele@humber.ca

Emergency Telecommunications

School of Health Sciences

Program Code:
  • 07631
Type:
Certificate
Campus:
North
Length:

 One semester, beginning in September and January

Program Availability
North
September 2013:
Waitlisted
January 2014:
Open
CONTACT INFORMATION:
  • Our Program

    Humber's Emergency Telecommunications certificate gives you the skills to work in answering the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just 15 weeks – one semester – learn the specialized knowledge and skills required to work in the public safety/emergency services field.

    Humber's Emergency Telecommunications program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

    You will learn:

    • call management with a lab component
    • orientation to pre-hospital care
    • legal and professional issues
    • equipment and operations
    • emergency systems management
    • crisis/stress management
    • documentation skills.

    Graduates of this program will receive an Ontario college certificate and be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

    Your Career

    Your Career

    Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance.

    Humber's Emergency Telecommunications program gives you the skills to work in an emergency communication centre.

    It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Take calls and/or dispatch the appropriate assistance as an emergency telecommunicator, dispatcher or call facilitator working for police, fire or ambulance services.

  • Work Placement

    Students will prepare a Field Observation/Research Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. Because this field involves shift work, practical experience could take place evenings, weekends, or nights at a variety of locations.

  • Admission Requirements

    • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status
    • Grade 12 English (ENG4C or ENG4U). If English is not your first language, refer to the English Language Proficiency Policy
    • Three Grade 11 or Grade 12C, U or M courses in addition to those listed above
    • Applicants who do not possess the required courses may complete admission testing for reading and writing skills

    Note: For more information, refer to Selection Procedures.
    Meeting the minimum requirements does not guarantee admission to the program.

    Additional Requirements

    • Upon acceptance into the program and prior to the start of classes, the following requirements must be completed:
      • valid Standard First Aid Certificate
      • valid HeartSaver Automated External Defibrillator (AED) (C).
  • Fees / Scholarships

    The 2013/2014 fee for this program is

    • domestic $1,775.04
    • international $6,475.

    Amounts listed are the total of tuition, lab and material fees, student service and auxiliary fees for the first semester of the 2013/2014 academic year. Fees are subject to change. For more information, refer to Fees and Financial Assistance.

    Additional Costs

    $300 – textbooks, supplies.

  • Curriculum   (View the 2012/13 Curriculum)

    Emergency Telecommunications Electives

    Course Code Course Name
    EMTC 101 Call Management 1

    Call Management 1

    Course Code: EMTC 101

    Call management is the core of emergency telecommunications. Students will gain the skills and knowledge necessary to assess, control and prioritize calls from the community.

    EMTC 102 Call Management 2

    Call Management 2

    Course Code: EMTC 102

    Call Management 2 will provide students with the understanding of multicultural and diversity issues and will demonstrate critical thinking, problem solving and control concepts, as well as decision-making, interpersonal and listening skills.

    EMTC 103 Orientation to Pre-Hospital Care

    Orientation to Pre-Hospital Care

    Course Code: EMTC 103

    This course will provide an overview of emergency medical care and the theory required by an emergency telecommunicator as a first responder. Content will focus on the signs and symptoms of commonly encountered medical and trauma emergencies, and the management of the call. With this knowledge, students will gain an understanding of the context in which emergency first response medical caregivers work and enable them to respond appropriately.

    EMTC 104 Equipment Operations and Systems Management

    Equipment Operations and Systems Management

    Course Code: EMTC 104

    This course will examine emergency telecommunications equipment from a practical perspective and will concentrate primarily on understanding the various applications, their benefits and limitations. Furthermore students in this course will examine the procedures and management of emergency systems such as system status control, multi-casualty incident control, land systems and air systems. Emphasis will be on quality assurance and safety issues related to the management of emergency systems.

    EMTC 105 Emergency Telecommunications Lab

    Emergency Telecommunications Lab

    Course Code: EMTC 105

    Students will practices and learn the fundamental of this skills in conjunction with emergency communications hardware and software in a realistic laboratory experience.

    EMTC 106 Crisis Intervention and Professional Issues

    Crisis Intervention and Professional Issues

    Course Code: EMTC 106

    This course will provide an overview of the legal issues, regulations, legislation and quality assurance practices related to the role of an emergency telecommunicator. Students will gain an understanding of the stresses related to the role of an emergency telecommunicator as well as the stress that a caller and members of the response team undergo during a crisis. The impact of stress and trauma on personal health and professional relationships will be discussed. Students will learn techniques (e.g. stress management, time management, adapting to change) that will assist them both personally and professionally and in responding to callers in crisis.

    WRIT 226 Professional Communications - Emergency Telecommunications

    Professional Communications - Emergency Telecommunications

    Course Code: WRIT 226

    This course is designed to help Emergency Telecommunications students develop the strategies used in effective academic, job search, and workplace writing. Students will learn how to use proper documentation when writing a research essay; attract employers? attention with a well written resum? and cover letter; and distinguish between critical and extraneous information when writing incident reports. They will also learn how to present information in clear, concise, accurate, factual, and unbiased language and to write assignments that conform to the minimum standards of English grammar, spelling, punctuation, and style. As a value-added feature, the course gives students the opportunity to practice showcasing their skills and experiences during a mock panel interview. They will learn to prepare for actual interviews by first documenting the essential, rather than superfluous, information in their cover letter and resum?.

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