Current Size: 100%
Emergency Telecommunications |
School of Health Sciences |
2012/2013 Program AvailabilityNorth Fall: Open Winter: Open |
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Type:
Certificate
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Campus:
North
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Program Code:
07631 |
Length: One semester, beginning in September and January
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CONTACT INFORMATION: Andrea Alexander, program advisor | 416.675.6622 ext. 5328 | emertele@humber.ca
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In just 15 weeks – one semester – you can have the specialized knowledge and skills required to work in the public safety/emergency services field. Humber’s Emergency Telecommunications program is designed in consultation with – and is supported by – police, fire and ambulance services. Courses are presented by faculty recognized for their experience and excellence in their particular discipline/field of expertise.
Upon acceptance into the program and prior to the start of classes, the following requirements must be completed:
– valid Standard First Aid Certificate
– valid HeartSaver AED (C).
All Emergency Telecommunications faculty members are trained and work in emergency telecommunications across all areas including fire, police and EMS. Humber's program is one of the first two original program offerings.
Skills labs provide practice scenarios you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.
Humber maintains strong partnerships within the community.
Be part of the culturally diverse student population of Humber. The average age of students at Humber is 26 years old, but students range from recent high school graduates to students with children of high school age. There will always be students just like you with similar experiences and goals.
For more information visit Fees and Financial Assistance.
$300 – textbooks, supplies.
Currently in the Emergency Telecommunications program
Why did you choose Humber?
Location. Influential reputation. Program availability.
What are your career aspirations?
This was my first step towards a career change. I hope to find employment in the medical emergency field or the security industry using the knowledge and skills learned in this program.
How have the faculty helped you on your road to reaching your goals?
Yes. I have acquired the confidence and knowledge that is required to work in the telecommunicator emergency field.
What would you say has been the single best learning experience in the program you are in?
As intense as this program is, it was vital to manage my time effectively. I was able to improve my time management skills.
What elements of the program are best preparing you for your career?
The hands on exposure; field placement; It enabled me to ascertain my decision, thus enhancing my options.
Would you recommend this program to others, and why?
Most definitely. The program package is interactive, intensive, challenging. It will enhance a student and overall skills.
Currently in the Emergency Telecommunications program
Why did you choose Humber?
Location. Influential reputation. Program availability.
What are your career aspirations?
This was my first step towards a career change. I hope to find employment in the medical emergency field or the security industry using the knowledge and skills learned in this program.
How have the faculty helped you on your road to reaching your goals?
Yes. I have acquired the confidence and knowledge that is required to work in the telecommunicator emergency field.
What would you say has been the single best learning experience in the program you are in?
As intense as this program is, it was vital to manage my time effectively. I was able to improve my time management skills.
What elements of the program are best preparing you for your career?
The hands on exposure; field placement; It enabled me to ascertain my decision, thus enhancing my options.
Would you recommend this program to others, and why?
Most definitely. The program package is interactive, intensive, challenging. It will enhance a student and overall skills.
Semester 1 | ||
| Course Code | Course | Credits |
| EMTC 001 | Call Management Call ManagementCourse Code: EMTC 001 Credits: 6 Call management is the core of emergency telecommunications. This course provides the skills and knowledge necessary to assess, control and action calls from the community. You will gain an understanding of multicultural and diversity issues and will demonstrate critical thinking, problem solving and control concepts, as well as decision-making, interpersonal and listening skills. You will practice these skills in conjunction with emergency telecommunications hardware and software in a realistic laboratory experience. | 6 |
| EMTC 003 | Research Project/Field ObservationResearch Project/Field ObservationCourse Code: EMTC 003 Credits: 3 The Research Project/ Field Observation course will provide students with an in-depth research and practical learning experience within an emergency telecommunications centre. The students will conduct research and observe, where possible, in an actual workplace setting the skills and knowledge required for the position of an emergency communicator. | 3 |
| EMTC 004 | Orientation to Prehospital CareOrientation to Prehospital CareCourse Code: EMTC 004 Credits: 2 This course will provide an overview of emergency medical care and the theory required by an emergency telecommunicator as a first responder. Content will focus on the signs and symptoms of commonly encountered medical and trauma emergencies, and the management of the call. With this knowledge, students will gain an understanding of the context in which emergency first response medical caregivers work and enable them to respond appropriately. | 2 |
| EMTC 005 | Professional IssuesProfessional IssuesCourse Code: EMTC 005 Credits: 1 This course will provide an overview of the legal issues, regulations, legislation and quality assurance practices related to the role of an emergency telecommunicator. Students will also understand the incident documentation required by an emergency telecommunications centre and prepare such documentation. | 1 |
| EMTC 006 | Equipment and Operations Equipment and OperationsCourse Code: EMTC 006 Credits: 1 This course will examine emergency telecommunications equipment from a practical perspective and will concentrate primarily on understanding the various applications, their benefits and limitations. Students will be exposed to and understand the principles behind various computer aided dispatch systems, radio systems, telephone systems, recording systems and other communications equipment found in emergency telecommunications centres. | 1 |
| EMTC 007 | Emergency Systems ManagementEmergency Systems ManagementCourse Code: EMTC 007 Credits: 1 This course will examine the procedures and management of emergency systems such as system status control, multi-casualty incident control, land systems and air systems. Emphasis will be on quality assurance and safety issues related to the management of emergency systems. | 1 |
| EMTC 008 | Crisis/Stress ManagementCrisis/Stress ManagementCourse Code: EMTC 008 Credits: 1 You will gain an understanding of the stresses related to the role of an emergency telecommunicator, as well as the stress that a caller and members of the response team undergo during a crisis. The impact of stress and trauma on personal health and professional relationships will be discussed. Students will learn techniques (e.g. stress management, time management, adapting to change) that will assist them both personally and professionally and in responding to callers in crisis. | 1 |
| LANG 131 | Documentation SkillsDocumentation SkillsCourse Code: LANG 131 Credits: 3 This course is designed to help Emergency Telecommunications students develop the strategies used in effective academic, job search, and workplace writing. Students will learn how to use proper documentation when writing a research essay; attract employers? attention with a well written resume and cover letter; and distinguish between critical and extraneous information when writing incident reports. They will also learn how to present information in clear, concise, accurate, factual, and unbiased language and to write assignments that conform to the minimum standards of English grammar, spelling, punctuation, and style.
As a value-added feature, the course gives students the opportunity to practice showcasing their skills and experiences during a mock panel interview. They will learn to prepare for actual interviews by first documenting the essential, rather than superfluous, information in their cover letter and resum | 3 |