Applying Critical Thinking Skills - E-Learning

This course explains how critical thinking promotes creative thinking. It also describes the skills required for critical thinking and how to apply critical thinking to decisions, problems or issues in the workplace.
Learning Objectives

Basic Budgeting for Non-Financial Professionals - E-Learning


Budgets outline how an organization’s financial resources will be allocated, and are essential in giving a sense of direction in day-to-day activities. Dealing with budgets is no longer only the responsibility of the finance department. In this course, you will learn about the characteristics of an effective budget, the different stages involved in planning and distinguishing between different types of budgets. 

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Communicating With Confidence - E-Learning

This course shows you how the essential elements of trust, credibility and specific confident communication behaviours bring about confident communication and enhance your influence.
Learning Objectives
After completing this course, you will be able to:
- Identify expressions of the essential elements of confident communication
- Recognize how trust and credibility enhance confidence in interpersonal communication
- Recognize the use and impact of confident communication behaviours in a given communication scenario

Communicating with Tact & Diplomacy - E-Learning

This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect of others.
Learning Objectives
After completing this course, you will be able to:
- Recognize the benefits of being able to communicate with diplomacy
     and tact
- Assess whether an individual has communicated with tact
- Identify skills that will enable you to communicate with tact
- Recognize examples of guidelines for communicating with diplomacy
- Communicate with diplomacy and tact in a given scenario

Customer Service over the Phone - E-Learning

Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service.

Detecting & Dealing with Performance Problems - E-Learning


When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whatever their scope, frequency or magnitude, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution.  This course explains how you can detect, identify, and question problems in your workplace, and determine the impact when they occur. You will learn how to diagnose root causes, both external and internal, on your way to finding the best solution.

Developing a Successful Team - E-Learning


Anyone who has worked in a project or team environment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibilities of a team leader. In this course, you’ll learn how to develop team culture by establishing team member competencies and working to improve team dynamics, along with methods used to encourage team participation and motivation, increasing team members’ commitment. 

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Editing and Proofreading Business Documents - E-Learning


Have you every distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Taking the time to edit and proofread your writing will help you produce more focused, polished and effective business documents. This course covers key areas such as tone, structure, clarity and accuracy, along with grammar, punctuation and spelling mistakes to watch out for. 

Learning Objectives:

Enhancing Your Creativity - E-Learning

This course explores the essential attributes of a creative person. It also describes barriers to creativity and how to overcome these. In addition, it demonstrates how you can enhance your creativity in the workplace.