Basic Accounting Concepts for Non-Financial Professionals - E-Learning

In this course, you'll learn about key finance and accounting terms and concepts such as the basic accounting equation, accrual-based accounting, and basic accounting principles. This course also takes you through the steps in the accounting process to help you recognize how business transactions affect various financial statements and the bottom line of your business.

Basic Budgeting for Non-Financial Professionals - E-Learning

Budgets outline how an organization’s financial resources will be allocated, and are essential in giving a sense of direction in day-to-day activities. Dealing with budgets is no longer only the responsibility of the finance department. In this course, you will learn about the characteristics of an effective budget, the different stages involved in planning and distinguishing between different types of budgets. 

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Choosing and Using the Best Solution - E-Learning

The time has come to make a final decision. In this course, you'll learn how to make smart decisions based on key criteria and decision-making styles. You'll also learn how to plan, manage, evaluate, and celebrate solution implementation.

Customer Service over the Phone - E-Learning

Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service.

Detecting & Dealing with Performance Problems - E-Learning

When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whatever their scope, frequency or magnitude, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution.  This course explains how you can detect, identify, and question problems in your workplace, and determine the impact when they occur. You will learn how to diagnose root causes, both external and internal, on your way to finding the best solution.

Developing a Successful Team - E-Learning

Anyone who has worked in a project or team environment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibilities of a team leader. In this course, you’ll learn how to develop team culture by establishing team member competencies and working to improve team dynamics, along with methods used to encourage team participation and motivation, increasing team members’ commitment. 

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Editing and Proofreading Business Documents - E-Learning

Have you every distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Taking the time to edit and proofread your writing will help you produce more focused, polished and effective business documents. This course covers key areas such as tone, structure, clarity and accuracy, along with grammar, punctuation and spelling mistakes to watch out for. 

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Facing and Resolving Conflict in the Workplace - E-learning

Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

Getting the Big Picture by Defining the Project's Scope & Team - E-Learning

At the start of any project, you need to develop a clear vision of what you want to achieve and how you’ll get there. Before you plan a budget or schedule, you need to clarify what stakeholders expect to see in the end, all the tasks that will need to be carried out, resources you’ll need and who will be doing the work. 

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Getting Your Career on the Right Track - E-Learning

This course explores the options available when you’re trying to reach your career goals. You’ll discover how to make successful in-house job changes, and how to make lateral moves in the same company. You will learn approaches for creating and implementing an effective promotion plan, and learn best ways to ask for assignments to help move your career forward. 

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