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Rapport Building in Customer Service - E-Learning

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns.  

In this course covers how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. You’ll also learn how to empathizing with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.  

Learning Objectives:

  • Upon completion of this course, you will be able to:
  • Recall how to demonstrate to customers that they have your full attention
  • Recognize strategies for connecting with customers