Communication / Interpersonal Skills

The ability to present and receive information in the most appropriate, effective and professional manner with a variety of colleagues and customers/students. The knowledge of, and skill in, human relations practices; the ability to establish and maintain good workplace relationships in a respectful way that results in high morale, productivity and student/employee success.

 

Editing and Proofreading Business Documents - E-Learning

Have you every distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Taking the time to edit and proofread your writing will help you produce more focused, polished and effective business documents. This course covers key areas such as tone, structure, clarity and accuracy, along with grammar, punctuation and spelling mistakes to watch out for. 

Learning Objectives:

Investigating Arguments - E-Learning

In critical thinking, an argument is part of reaching a logical conclusion. In this course, you'll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your own.

Listening Even When it's Difficult - E-Learning

Successful people are generally trained, excellent listeners. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to listening.

Navigating Challenging Situations with Diplomacy and Tact - E-Learning

You'll likely face unpleasant situations or tasks at some point in your career. In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

 

Personal Power and Credibility - E-Learning

Authority carries a certain type of power – typically position power. A person is granted the power and authority to meet goals and get results through a responsible job definition and accountability. The police officer that cites you for speeding. The financial manager that calls for an audit. The company manager that decides how to allocate the budget. People may comply, rebel, resist, or gripe about those in authority, but there is a reason and purpose for such positional power.

Redefining Yourself After Organizational Change - E-Learning

Whether it’s upsizing, downsizing, relocation, new processes or a complete reorganization, organizational change is inevitable in today’s business environment. It’s important not only to survive organizational change, but to thrive in it – empowering yourself to take control of your career, recognize new opportunities, and propel forward.  In this course you will learn the importance of organizational change and essential skills needed to handle it, and recognizing and capitalizing on the career opportunities presented by organizational change, including having a career plan.

Resolving Workplace Conflict- E-learning

Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

The Art and Science of Communication - E-Learning

There is a science behind communication, including how we react neuro-physiologically to others – their actions, words, tone, and body language. You can develop skills in connecting with others so that your communication intention is clear and understood. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. Interpersonal communication is complicated: there's more than just one conversation happening. There is what you're thinking and saying as well as what your audience is thinking and saying.

The First Steps in Negotiating - E-Learning

When negotiating, it's important not to get too caught up in taking a side. In this course, you'll learn to focus on the issue at hand, communicate effectively, use common best practices, and overcome challenges.

Writing Effective E-mails and Instant Messages - E-Learning

In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively.

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