Introduction to Spa Management and Client Service

Course Code: BSPA 100

Academic Year: 2024-2025

This course will introduce students to the spa industry and provide knowledge on the historical significance of spas; as well as what the future holds for this rapidly growing industry. Topics include spa architecture and design, brand recognition, marketing tools to represent a spa to clients, purchasing products, infection control requirements, esthetic equipment, and information and communication systems designed specifically for spas. There is a focus on good business practices, such as client management, ethics and employee relations.