Retail Operations Management

Course Code: FASH 3500

Academic Year: 2024-2025

This course will examine various aspects of operations management used by retailers and how they impact the strategic planning of a retail business. This will include effective buying/merchandise procurement, assortment planning, human resources management, location and trade area analysis, logistics and distribution, store execution, in-store experiments, international retailing, internet-based retailing, performance assessment and impact on financial performance. Students will examine all levels of retail organizations. They conduct an in-depth study of key international retailers and the effect they have on the Canadian environment. Students also analyze the impact of shopping centre management needs on the store operations function.