Accommodations Operations Management

Course Code: HTOM 5509

Academic Year: 2023-2024

In this course, students are introduced to the skills necessary to operate and manage a lodging facility in the accommodations sector. Students explore the sector's organizational structure by studying the roles, responsibilities, and functions of the broad array of departments and key positions. Operational procedures and standards in managing the rooms division department including guest services, housekeeping, engineering, and risk management are examined. This course is enhanced with practical applications where students are trained on the use of a property management system. Guest speaker presentations and a field trip considerably augment the students' experience.