Hospitality Operations for Retirement Homes

Course Code: RTHM 5500

Academic Year: 2023-2024

In this course, students are introduced to the skills necessary to operate and manage a retirement community, specifically in the accommodations sector. Students explore the sector's organizational structure by studying the roles, responsibilities and functions of the broad array of departments and key positions. Operational procedures and standards including client services management, staffing, cost control, purchasing, budgeting, housekeeping, care, maintenance and risk management are examined. This course is enhanced with practical applications where students are made aware of various technologies used by hospitality professionals in a retirement home setting. Case studies, and guest speaker presentations augment the students' experience.