Course Code: TRAV 227
Academic Year: 2020-2021
This course explores the exciting career of a tour guide, a career that offers opportunities in Canada and around the globe. Throughout the course, students will examine the full range of the day to day role of a tour guide and how they relate to the overall travel industry. The course will enable students to identify the components of effective selling, while enhancing their sales and presentation skills. Local destination knowledge, customer service skills, and crisis management procedures are analyzed through group discussions, videos, in-class presentations, and an off campus experiential field trip to demonstrate effective guiding skills.