Interpersonal Skills

This course introduces students to the communication processes that characterize the correctional and justice services field. This course focuses on effective verbal, non-verbal and written communication skills, which are essential when working in a correctional or community setting. Focus will be on the factors that influence the ways in which professionals are perceived by clients and colleagues. Topics explored in the course include: boundary issues, anger and conflict resolution, providing and receiving constructive feedback, practicing tolerance and suspending judgment, taking personal responsibility for behaviour, and learning how to express difficult emotions appropriately. In addition, students will have the opportunity to discuss and begin to develop self-reflection skills in order to provide more effective support to clients and gain insights into their own behaviour and attitudes. The impact of cultural and gender issues on interpersonal skills is discussed throughout the course.