Course Code
HRT 130
Academic Year
2016-2017
The course introduces the student to the background and fundamentals of service excellence. Using a systems approach, the course focuses on the people, processes and environments, and their interrelationships in the customer service function. The concepts presented are reinforced through practical application to benefit the students in their program internships and careers. Upon successful completion of the course, students may be eligible for the Customer Service Certificate, issued by the Ontario Tourism Education Corporation.