Student Services Update

Dear Students,

As Winter 2021 semester programs and courses are primarily being delivered remotely/online, we are committed to continuing to provide many online services to support your academic and personal success. We will work hard to meet your needs by phone, online, and using tools such as Blackboard or Microsoft Teams to maintain a virtual, personal connection.

Our aim, as always, is to support your health and well-being. We will adjust our plans and offerings in response to changing conditions and your feedback.

We understand this is a challenging time. Counselling appointments are available virtually by telephone or video. You can book an appointment by contacting counselling@humber.ca or by phone at 416-675-5090 (North) or 416-675-6622 ext. 3331 (Lakeshore).

For after-hours counselling support, you can access the Good2Talk Helpline at 1-866-925-5454, or use Therapy Assist Online, which provides online and mobile tools.

View the categories below to discover more about the services and supports available to you. This content is subject to change and will be updated regularly.

Academic and Learning Supports

Accounting Centre

The Accounting Centre services are available by using the Live Support link via our website https://business.humber.ca/current-students/resources/learning-labs/accounting-centre.html or by email at accountingcentre@humber.ca.  In addition, the Accounting Centre also provides services using Blackboard Collaborate Ultra webinar room. You can use this service by clicking on the following link: https://ca.bbcollab.com/guest/3e16a0fac38e456bba597c61787d9198.

Our hours of operation are:
Monday to Thursday: 8:30 a.m. to 7:00 p.m.
Friday: 8:30 a.m. to 4:30 p.m.
Saturday: 11:00 a.m. to 4:00 p.m.

Bookstore

The Campus Bookstores for the Winter Term will be offering an online shopping experience as well as in-store shopping. 

Due to overwhelming demand, we are experiencing a fulfillment backlog, and we are doing our best to accommodate each one of our customers. The current processing time for order fulfillment is within 48-72 hours. If an item is not available in our store, that order will be sent to another Campus Store within our chain for fulfillment. Delivery time for these will be 4-6 days.

In order to provide contactless service, online order pick-up will be handled at the window outside the store (Window in the Wall) at the North Campus. 

Winter Term - January 2021 Store Hours

North Campus Bookstore Store Hours:

Jan 11th - Jan 14th -- 9:00am to 4:30pm (Friday Jan 15th - 9:00am to 4:00pm)

Jan 18th - Jan 21st -- 9:00am to 5:00pm (Friday Jan 22nd - 9:00am to 4:00pm)

Jan 25th - Jan 28th -- 9:00am to 4:30pm (Friday Jan 29th - 9:00am to 4:00pm)

Lakeshore Campus Bookstore Store Hours:

Jan 4th - Jan 15th -- 9:00am to 3:00pm

Jan 18th - Jan 21st -- 9:00am to 5:00pm (Friday Jan 22nd - 9:00am to 4:00pm)

Jan 25th - Jan 29th -- 9:00am to 4:00pm 
 

For the Winter term, we will continue to provide both print and digital options for as many courses as possible. Please note that not all publisher's materials are available to the Campus Bookstore in a digital format. Digital delivery (access code) distribution can vary from providing an access code online to providing a printed code card for physical delivery. We are actively working with publishers to upload product to our systems. 

SHOP NOW at:
North Campus Bookstore - www.humbershop.ca  
Lakeshore Campus Bookstore - www.humberlakeshoreshop.ca 

Please take a moment to read our FAQ's for answers to our most received inquiries: https://www.bkstr.com/humberitstore/help-faq. 

Your patience is appreciated during these unprecedented times. At both the campus stores, we're focused on limiting occupancy and giving everybody lots of room practicing physical/social distancing, washing our hands, wearing masks and gloves as well as regularly sanitizing common areas of each store. All customers must wear a mask or face covering while in the store. Sanitizer will be provided at the entrance.

Due to overwhelming demand, we are experiencing a fulfillment backlog, and we are doing our best to accommodate each one of our customers. 

The buyback program has been temporarily suspended, due to COVID-19 restrictions.  Neither the North nor Lakeshore Campus Bookstores will be able to perform any buybacks at this time.

We apologize for any inconvenience and thank you for your patience!

Information Technology Services

You can call, e-mail, or chat with us. We are open 24/7, every day of the year. 

Phone: 416.675.6622 X8888, 1.866.484.6622 (Toll Free) 
Chat: humber.ca/techtalk 
Email: supportcentre@humber.ca

Lakeshore Grounds Interpretive Centre

The Lakeshore Grounds Interpretive Centre is continually developing digital resources and online events that explore the unique histories that have shaped the Lakeshore campus and surrounding community. Our team is also available for questions, assignment support, and volunteer opportunities.

Connect with us: 

Website: lakeshoregrounds.ca

Instagram: @LakeshoreGrnds

Facebook: @LakeshoreGrnds

Twitter: @LakeshoreGrnds

Email: info@lakeshoregrounds.ca 

Libraries

The Library is offering the following online services to students and faculty: 

Research Our Collections 

  • Browse extensive online library resources including eBooks, eJournals, streaming videos, and other eResources using the Discover search bar.  
  • Visit the MyAccess page for details about online library access and login information.  
  • For print materials, the Library’s Book Pickup Service allows current students, faculty and staff to request a print book and pick it up during specific times. 

Self-Guided Research Resources 

Get Help 

  • Visit the Research Help page to chat with information professionals, book an appointment with a librarian, or email your questions.  
  • Have general questions about the Library’s services? Contact Us.  

Resources for Faculty 

Math & Writing Centres

The Math and Writing Centre services are available fully online. Visit the following website for more information: https://liberalarts.humber.ca/current-students/resources/learning-resources.html.

Open Learning Centre

The Centre is open virtually Monday to Friday from 8:30 a.m. to 7 p.m. and Saturdays 9-4 p.m. (hours subject to change during holidays). You can email questions to olc@humber.ca or chat with an advisor during office hours at www.humberonline.ca. Students can also review tips and supports on our Student Learning Kit at http://bit.ly/HumberSLKit.

Parking and Lockers

For the Winter semester, daily parking at all campuses is complimentary to all students and employees who need to attend the college. Parking permits will not be sold for the Winter semester. Information about student and employee parking permit sales for the Summer 2021 semester will be posted in April 2021.

Lockers will be available and are free for the Winter 2021 semester. Students should follow the regular locker rental process on MyHumber Services. Completing a payment is not necessary. 

Peer Assisted Learning Support

All of our programs: Peer Tutoring, the PASS program, Learning Skills Workshops and Notetaking are offered online and are ready to support you. Students can contact us at http://humber.ca/learningresources by clicking on the program/service they are seeking to access, or ask our staff about any questions or concerns they may be having.

Test Centre

Test Centre staff are providing support by email at testingservicesnorth@humber.ca (North) and testingserviceslake@humber.ca (Lakeshore) or via the Contact Us option on the website: http://humber.ca/student-life/testing-services/contact-us. Please email for information on how to access accommodated testing, and visit http://humber.ca/student-life/testing-services/.

Career and Academic Advising

Advising & Career Services

All of the services listed below are currently available remotely. Click on the links to book appointments with a member of our team or learn more about our services:

·         Career and Student Success Advising- one on one advising to help you with your academic and career needs.

·         Evening Career Coaching- let our coaches support you in your job search and career journey.

·         Career Support Peers- one on one appointments for Resume Reviews, LinkedIn Profiles, Mock Interviews.

·         Humber’s Career Connect Job Portal- check out new jobs posted every week!

·         Online Resume Review- submit your resume to be reviewed by our team.

·         Career Steps Workshops- online workshops to get you Career Ready!

Please also check out all the resources on our site www.careers.humber.ca to support your career exploration, job search and academic success.

Equity, Diversity, and Inclusion

Indigenous Education & Engagement

The Indigenous Education & Engagement Centres at North and Lakeshore campuses have developed expanded online events, resources and student support offerings. Follow us on Facebook @HumberIndigenous, Instagram @HumberIndigenous, and Twitter @HumberIndig or email us at Indigenous@humber.ca to learn more.

LGBTQ+ Centre

The LGBTQ+ Resource Centre welcomes students to stay connected and engaged with us online via Instagram @humberlgbtq or by visiting our website (http://humber.ca/lgbtq) to learn more about our events, resources, and community.

The BASE (Black Academic Success and Engagement)

The BASE welcomes students to stay connected and engaged with us online via Instagram @thebasehumber or by visiting our website https://humber.ca/thebase to learn more about our events, resources, and community.  

Financial Wellbeing

Financial Aid

Financial Aid staff are working remotely and will monitor and respond to emails sent to finaid@humber.ca.

The Financial Aid Contact Centre will be operational Monday to Friday from 8:30 a.m. to 4:30 p.m. You can reach the Financial Aid Contact Centre at 416-675-3111.

If you are a domestic student and need help funding your education, please visit ontario.ca/osap. Full-time students can also explore more financial aid options available for Winter 2021 here.   

Mental and Physical Health

Athletics & Recreation

As you may know, Humber is committed to having a healthy and inclusive community. This means that even though some staff and students are on campus and others are working and learning from home, health and wellness is still a priority for all.

Here are some of the ways you can stay active and stay engaged this term.

Off-campus Options

For all staff and students working off-site and learning online, Humber Athletics will continue to offer its wide range of virtual activities to support overall physical and mental health and wellness.

Live and on-demand fitness classes include strength training, yoga, circuit training, kickboxing and more.

We are also continuing to offer virtual personal trainers to help you achieve your personal best.

Ontario Collegiate Recreation also launched their first competitive Gaming League this Fall. You can find out more about eSports at Humber here.
 

On-campus Options

Humber’s fitness centres at the North and Lakeshore campuses will be closed during Toronto and Peel Region lockdown.

Humber Athletics Website: http://www.humberathletics.ca 

Humber Fitness North Facebook: https://www.facebook.com/humberfitnessnorth/
Humber Fitness North Instagram: https://www.instagram.com/humberfitnessnorth/?hl=en
Humber Fitness North YouTube: https://www.youtube.com/channel/UCoWozVGrk2UyQ5I5VPDl0HQ

Humber Lakeshore Athletics Instagram:  https://www.instagram.com/humberlakeshore_athletics/
Humber Lakeshore Athletics YouTube: https://www.youtube.com/channel/UCNXhAJc4fy0WVF7Jq_CgopQ

Humber North Campus Recreation Facebook: https://www.facebook.com/HumberCampusRecNorth 
Humber North Campus Recreation Twitter: https://twitter.com/humbernorthrec 
Humber North Campus Recreation Instagram: https://www.instagram.com/humbernorthrec/ 

Campus Security

The Department of Public Safety will continue normal operations and be available on campus 24/7. Contact information is as follows: 

Public Safety - Non-Emergency: 416-675-8500
Public Safety - Emergency: 416-675-6622 ext. 4000
www.humber.ca/publicsafety

Food Services

North Campus:

Effective Jan 18, 2021: 

Residence Cafeteria
Monday - Friday: 9:00 am - 7:00 pm
Saturday - Sunday: 10:00 am - 7:00 pm

Hot Meals, Grill, Display Cooking, Smoothie Bar, Whole Terra (Made Without Gluten and Vegan Options)

Residence C-Store
Monday - Friday: 9:00 am - 10:00 pm
Saturday - Sunday: 10:00 am - 10:00 pm

The Street Café – NEW   (located across from the Print Center)
Monday - Friday: 9:00 am - 3:00 pm
Hot and Cold Beverages, Pastries, Salads, Sandwiches, Confectioneries and On The Go Meals

Hours are subject to change. 

 

Lakeshore Campus:

Effective January 16, 2021: 

Lake Café
Monday - Friday: 9:00 am - 7:00 pm
Saturday - Sunday: 10:00 am - 4:00 pm
Hot Meals, Grill, Display Cooking, On The Go Meals (Salad, Sandwiches, Wraps, etc.)

Hours are subject to change.

Student Wellness & Accessibility Centre (Health, Counselling & Accessible Learning Services)

Our team and services in all areas of expertise within SWAC are available through a combination of remote options. Please visit https://humber.ca/student-life/swac/health-counselling or https://humber.ca/student-life/swac/accessible-learning. To connect with our team, please submit an appointment request to our email swac@humber.ca or you can call 416-675-5090 for North Campus, Centre for Trades and Technology and Orangeville Campus, or 416-675-6622 ext. 3331 for Lakeshore Campus.

If at any time you need immediate personal support or counselling, there are resources to help. You can access the Good2Talk Helpline at 1-866-925-5454, email the Student Wellness and Accessibility Centre at swac@humber.ca during office hours, or use Therapy Assist Online, which provides online and mobile tools. If you are in crisis and need urgent mental health support, please call 911 or go to your nearest emergency department.

Please call Telehealth if you develop respiratory symptoms, to review your symptoms with a Registered Nurse at 1-866-797-0000 – 24 hours/7 days per week.

Registration and Enrolment

Office of the Registrar

Registrar services are available online via MyHumber. Staff are working remotely and are monitoring and responding to emails sent to enquiry@humber.ca.

The Contact Centre will be operational Monday to Friday 8:30 a.m. to 4:30 p.m. You can reach the Contact Centre at 416-675-3111.

Student Recruitment & Pre-enrolment Advising Services

The Student Recruitment & Pre-enrolment Advising Services department is offering both email and phone pre-enrolment advising from Monday to Friday between 8:30 a.m. to 5 p.m. Students who are interested in pursuing a full-time program at Humber can take the Humber Career Finder to narrow down their choices. The student can then connect directly with a Recruitment Officer who will help them figure out the best program that fits their goals, guide them on the admission requirements and develop a detailed plan of action for their future.

Please email us at student.recruitment@humber.ca to book an email or phone advising appointment.  For more information, please also visit: https://humber.ca/future-students/getting-advice/program-advising.html.

Student Life and Social Wellbeing

IGNITE Events and Programming

We want to provide you with the best student experience possible, especially during this tough time, which is why we have waived our social engagement fee for Winter semester for all students, while still hosting the events and social opportunities you love.

The majority of our events and programming will be held online for the Winter semester. Information about current and upcoming events and services can be found on our website at http://ignitestudentlife.com, and on our Instagram, Twitter and Facebook pages.

International Centre and Services

As of Monday, November 23, 2020, the City of Toronto is under lockdown. These necessary measures are being taken to limit community transmission of COVID-19. Please see the full announcement here. 

In accordance with this lockdown, Humber’s International Centre offices at both Lakeshore and North Campuses are closed for in-person visits and phone services starting Monday, November 23, 2020 for the remainder of the calendar year. 

We will continue to be available online to assist you with any enquiry that you may have. If you'd like to get in touch with us online, please use our contact form: international.humber.ca/contact. Our current response time is up to five business days.  In most cases we are able to respond much sooner than five days. 

Office of Student Conduct

The Office of Student Conduct is continuing to operate remotely, with all meetings taking place via phone or online conferencing platforms, as appropriate. Should you have a question or concern, or wish to file a complaint under the Code of Student Conduct, please contact our office by phone: 416-675-6622 ext. 4357 or by email: studentconduct@humber.ca. Messages will be checked and responded to Monday to Friday between 8:30 am and 4:30 pm. Please visit: https://humber.ca/knowthecode for more information.

Sexual Violence Prevention & Education initiatives are continuing remotely through our social media channels and by online workshop delivery.  For more information or for supports and resources about Sexual Assault & Sexual Violence, please visit: https://humber.ca/student-life/sexual-assault.

Orientation

Here are all the ways you can virtually get involved with Winter Orientation:

Virtual Meet Your Faculty Sessions (January 12- January 14) - Students will have the opportunity to meet virtually with their program's Faculty on Blackboard to interact with their new peers and our volunteers and learn more about their academic expectations specific to their program.

Orientation Website (Available for the entire academic year) - Supports students, families and friends with understanding specific resources available to them at Humber College.

​Orientation Blackboard Module (Available for the entire academic year) - Supports students with navigating Humber College's student services and resources, finding community, and more. For students who complete this module, they have the opportunity to win several prizes, including $1,000 towards their tuition.  

​Welcome Month Programming (January 18 – February 5) - Students can attend events throughout the month hosted by our many campus partners, access virtual workshops, download digital swag, and join our First-Year Experience (FYE) program to be matched with an upper-year mentor (students can sign-up now).

For more information, visit: www.humber.ca/orientation or connect with us online via @humbernorthfye and @fyelakeshore.

Residence

The residence remains open with limited occupancy for the Winter term. Residence accommodations will only be available for students who must be on campus for academic purposes in the Winter term, as well as students with exceptional circumstances who have no other accommodation options. We will continue to maintain a waitlist, and encourage students to apply and add themselves to the waitlist as if a space becomes available that they are eligible for, we will offer on a first-come, first-served basis.

Student Events

The latest event information can be found here: www.humber.ca/student-life/events.

Student Life

We are here to support you!  We have moved all of our programs on-line. Here, you will find how to stay connected to other students and learn about being successful at Humber with the First Year Experience (FYE) peer mentoring program, by joining our Leadership programs, and the Co-Curricular Record (CCR).

New to Humber this semester? Be sure to sign-up to receive a Peer Mentor to support you throughout your transition to the College: https://humber.ca/student-life/fye/.

Information about our online programming offered through FYE can be found on our Instagram via @humbernorthfye and @fyelakeshore.

Leadership Programs: http://www.humber.ca/studentleadership/myleadershipjourney

CCR: https://humber.ca/student-life/ccr/